You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

For some items we can only offer local delivery - the product page will state this. For all other products we can offer national delivery - these will be sent with DPD NextDay - flat rate £5.00 for your whole order

If you'd like to amend your order, please get in touch with us as soon as you can.

Unfortunately if the order has already reached processing, or has shipped, we will not be able to make any changes.

Some couriers allow the recipient to amend/delay their delivery date. As all our baked goods are made fresh to order, if you opt to change/delay your delivery date directly with the courier, we cannot accept any liability for freshness or perishability of your order.

Changing your delivery date does not alter our bakery production schedule, so the goods you receive will have originally been baked to arrive on the original delivery date.

All of our cakes are baked fresh to order, for our hear-shaped cakes we need a minimum of 7 days notice to prepare your cake. However, we always ask for as much notice as possible for heart-shaped cake orders.

For all other cakes and bakes we need 3 days notice before we’re able to dispatch for delivery. Please see individual product pages for specific lead times.

In busy periods our lead time may be extended to allow our kitchen team to keep up with all our orders.

We are unable to accept returns for perishable items, including all food items.

INCORRECT, FAULTY, DAMAGED OR NOT AS DESCRIBED?

We take every precaution to make sure our goods are of excellent quality and reach you in good condition. Should there be any issues with your goods, please contact us, explaining the issue, as soon as possible at: sales@sunandmoonbakery.co.uk

We will respond to your email without delay and resolve your complaint as soon as possible. We may ask you for photographs, or to return the goods to us.

• You are responsible for return postage costs, if your return is accepted, this will be refunded

• Please enclose your original packing slip, or a note including your full name and order number so that we can match the return with your account

• We recommend obtaining a 'proof of postage' receipt from your chosen courier, and opting for a tracked service

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. 

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

Refunds are actioned without undue delay and within a maximum of 14 days of us receiving the item back. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

We will refund all payments received from you, including the costs of delivery. 

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

CONTACT US

If you have any questions on how to return your item to us, pleaseget in touch.

For any other FAQ's, please see here.

All of our products are made in an environment where NUTS, PEANUTS, EGGS, MILK, SOYA, SESAME, GLUTEN and ALCOHOL are used. For this reason we cannot guarantee they are free from traces of these allergens. Our team takes all the necessary steps to ensure cross contamination doesn't happen, however, there is always a risk that one of our products has come into contact with another product.

If you would like further allergen detail for a specific product, then please do get in touch with us and we can send this over to you.